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Warranty Information
Do you offer shipping to a PO Box and APO/FPO?
Do you sale wholesale or dropship?
Why does it take 1-4 business days to process my order?
Tax Charges:
Return / Refund Policy
International Shipping
What does GSM or CDMA means ?
Wholesale and Dropshipping: Payment Options
Packaging and Contents
Can I cancel an order?
Stock Levels


Warranty Information
Big Eddie's offers 30 day warranty. The phone must be returned to us with an explanation of the problem, undamaged, and in original packaging with all included manuals and accessories. All warranties are void if the phone shows evidence of misuse or tampering. We do not offer extended warranties.

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Do you offer shipping to a PO Box and APO/FPO?
We do not.

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Do you sale wholesale or dropship?
Yes we do, please email us for more information.

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Why does it take 1-4 business days to process my order?
Due to an increase of ID Theft, we started an ID theft verification system that all orders go through before the item is shipped. This is to protect our customers. If a card fails the verification system the proper law enforcement authorities WILL BE NOTIFIED.

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Tax Charges:
Tax of 8.25% will be applied to all orders shipped to California.

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Return / Refund Policy
Return Policy: DOA Return policy is 30 days. All other Returns must be received within 30 days from the delivery date. All returns must be in original condition. ((including: packaging, manuals, warranties, accessories) Please allow us up to 10 days from the time we receive the return to process your refund. Please note: Returns will not be accepted without Return Authorization number. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less then original shipping fee and less restocking fee of 15%. Items with manufacturer's defects: Please return the defective product. You may ask to have the product replaced. Items returned as defective that are found not to be defective will incur a 15% restocking fee for the returned unit. Refused / Undeliverable Packages. Incorrect Address, Carrier Does Not Deliver to the Address, Address Format, Other Address Problems. Failed Delivery Attempts. Refused by Recipient. 15% restocking fee and return shipping will be applied to all Refused / Undeliverable Packages. For refunds on purchases made with a credit card, we will issue credit to the same credit card used to make the purchase. Company Credit Refund. Bank Wire, Cashier's Check or Money order payments are non refundable. You may use your credit on your future purchases. Inventory changes on daily basis. We recommend you check stock with us before you sending your payment.

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International Shipping
We ship intentionally. Please contact Customer Service for more information on how to place international order and payment options. All international orders are shipped USPS insured mail to avoid fees such as custom chargers, brokerage fees, etc. Tracking numbers are not available for international orders. However, you will be supplied with Insured Mail Receipt number.

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What does GSM or CDMA means ?
In cellular service there are two main competing network technologies: Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA). Cellular carriers including Sprint PCS, Cingular Wireless, Verizon and T-Mobile use one or the other. Understanding the difference between GSM and CDMA will allow you to choose a carrier that uses the preferable network technology for your needs. The GSM Association is an international organization founded in 1987, dedicated to providing, developing, and overseeing the worldwide wireless standard of GSM. CDMA, a proprietary standard designed by Qualcomm in the United States, has been the dominant network standard for North America and parts of Asia. However, GSM networks continue to make inroads in the United States, as CDMA networks make progress in other parts of the world. There are camps on both sides that firmly believe either GSM or CDMA architecture is superior to the other. That said, to the non-invested consumer who simply wants bottom line information to make a choice, the following considerations may be helpful. Coverage: The most important factor is getting service in the areas you will be using your phone. Upon viewing competitors' coverage maps you may discover that only GSM or CDMA carriers offer cellular service in your area. If so, there is no decision to be made, but most people will find that they do have a choice. Data Transfer Speed: With the advent of cellular phones doing double and triple duty as streaming video devices, podcast receivers and email devices, speed is important to those who use the phone for more than making calls. CDMA has been traditionally faster than GSM, though both technologies continue to rapidly leapfrog along this path. Both boast "3G" standards, or 3rd generation technologies. GSM's answer is EDGE (Enhanced Data Rates for GSM Evolution), which boasts data rates of up to 384 kbps with real world speeds reported closer to 70-140 kbps. With added technologies still in the works that include UMTS (Universal Mobile Telephone Standard) and HSDPA (High Speed Downlink Packet Access), speeds reportedly increase to about 275380 kbps. This technology is also known as W-CDMA, but is incompatible with CDMA networks. An EDGE-ready phone is required. In the case of EVDO, theoretical high traffic can degrade speed and performance, while the EDGE network is more susceptible to interference. Both require being within close range of a cell to get the best speeds, while performance decreases with distance. Subscriber Identity Module (SIM) cards: In the United States only GSM phones use SIM cards. The removable SIM card allows phones to be instantly activated, interchanged, swapped out and upgraded, all without carrier intervention. The SIM itself is tied to the network, rather than the actual phone. Phones that are card-enabled can be used with any GSM carrier. The CDMA equivalent, a R-UIM card, is only available in parts of Asia but remains on the horizon for the U.S. market. CDMA carriers in the U.S. require proprietary handsets that are linked to one carrier only and are not card-enabled. To upgrade a CDMA phone, the carrier must deactivate the old phone then activate the new one. The old phone becomes useless. Roaming: For the most part, both networks have fairly concentrated coverage in major cities and along major highways. GSM carriers, however, have roaming contracts with other GSM carriers, allowing wider coverage of more rural areas, generally speaking, often without roaming charges to the customer. CDMA networks may not cover rural areas as well as GSM carriers, and though they may contract with GSM cells for roaming in more rural areas, the charge to the customer will generally be significantly higher. International Roaming: If you need to make calls to other countries, a GSM carrier can offer international roaming, as GSM networks dominate the world market. If you travel to other countries you can even use your GSM cell phone abroad, providing it is a quad-band phone (850/900/1800/1900 MHz). By purchasing a SIM card with minutes and a local number in the country you are visiting, you can make calls against the card to save yourself international roaming charges from your carrier back home. CDMA phones that are not card-enabled do not have this capability, however there are several countries that use CDMA networks. Check with your CDMA provider for your specific requirements. According CDG.org, CDMA networks support over 270 million subscribers worldwide, while GSM.org tallies up their score at over 1 billion. As CDMA phones become R-UIM enabled and roaming contracts between networks improve, integration of the standards might eventually make differences all but transparent to the consumer. The chief GSM carriers in the United States are Cingular Wireless, recently merged with AT&T Wireless, and T-Mobile USA. Major CDMA carriers are Sprint PCS, Verizon and Virgin Mobile. There are also several smaller cellular companies on both networks.

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Wholesale and Dropshipping: Payment Options
Dropshipping: Please use Google Checkout. Wholesale Bulk: All orders above $500 are required to be pre-paid by cashier's check, money order or wire transfer. Orders will be placed on hold (pre-payment status) until your pre-payment is received. If pre-payment is not received within 1 week from the time of order, this order will be canceled automatically and your wholesale privileges will be revoked. Orders will be processed once payment is received. * Please, note that a $15.00 bank wire fee will apply to all bank wire transactions. This fee must be included (added to the total sent) to avoid further delays with your order.

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Packaging and Contents
All our products are packaged individually as supplied by the manufacturer whether your order is for dropshipping or bulk wholesale. The fast-changing specifications in the consumer electronics industry make package contents (what actually comes with the phone) somewhat difficult to predict. We guarantee that the essentials (battery, charger, and manual) are there and that the phone is new with the appropriate warranty. Additional cables, software and 'peripherals' almost always come with a phone based on its features. For example a Sony Ericson K700i with FM radio as a feature comes with a simple 'ear buds' headset. But the more advanced w950i includes music management software, a USB cable and a high-quality stereo headset, according to the manufacturer's website.

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Can I cancel an order?
You can cancel an order, but there is a $15.00 restocking fee.

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Stock Levels
Due to the fact that items are sold out of a store front and other e- commerce sites, items may become out of stock without notice. You will not be charged for out of stock items until the item is shipped.

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Last Updated: 6 Jul 2007 19:40:15 PDT home  |  about  |  terms  |  contact
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